- #Can accuity calendar export to act by sage full version
- #Can accuity calendar export to act by sage update
- #Can accuity calendar export to act by sage full
- #Can accuity calendar export to act by sage software
For instructions to do this, see: Tools for Viewing Error Logs If your problem causes a crash or other error, see if there is anything logged in the Windows Event Viewer or ACT!’s logs.What brand of anti-virus or firewall are you running?.If for an issue with a PDA or Smart Phone, include the operating system and version.If running any add-ons or plugins for ACT!, name them if they might be related (or if not sure).Outlook, Outlook Express, Lotus Notes, Eudora, Internet Mail (POP3/SMTP) – include the version If the problem is related to emailing from ACT!, include the email client you are using:.Include database specs like number of contacts and file size.Include hardware specs like RAM, Processor and, if known, Hard Drive speed (in RPM).Which items from the following list are necessary will depend on the type of problem you have: This will help a good technician provide support at the right level for you. Do you regard yourself as technical or not?.
#Can accuity calendar export to act by sage update
#Can accuity calendar export to act by sage full
This means you get the full error without having to re-type it and the technician can copy directly from it into any search engine they might need to access for information. Then going to the email or web post and pressing Ctrl-V. Hint: If sending the error via email or posting to a web site, don’t do this via a screen shot.įor most Windows software, this is most easily done by clicking on the error box and pressing Ctrl-C.
If running a Premium version with a sync server, this includes the sync server. Remember that every ACT! system sharing a database MUST be of the same build and Hotfix. It is worth-while checking to see if there is an updated version available and, if so, applying it.
#Can accuity calendar export to act by sage full version
#Can accuity calendar export to act by sage software
While these are targeted for support of ACT! by Sage, many are applicable for other software products also.
If running on a LAN, supply any relevant items for both workstation AND server.
Not all of these will be relevant to all support calls, but the more you provide the more likely you’ll get a faster solution. I will probably update this list as other common items come to mind. Also, if asking about multiple, unrelated issues, it’s often better to do each one separately. When asking for support via email or an on-line site, it’s much easier if you write your query and necessary information in short points rather than large paragraphs. So, I thought I would provide a basic list of items to include to help any support technician resolve an incident faster. This means that the support person’s time is spent asking these and so the incident takes longer to resolve and get the user up and running. As most of my regular readers and followers know, I do a lot of on-line technical support as well as providing support services to our resellers and ACT! Certified Consultants and one of the things I notice is that I regularly need to ask users the same questions to diagnose the problem and provide a solution.